One of the things we at Tire Company Solutions really want for our customers is for them to get the full experience, or ‘power’ if you will, from their Tire Power software. As I mentioned in my last blog, it can be fun discovering and using some of the lesser known features in the software. With that in mind, here is an overlooked feature, this time for you accounting people.
Posts by Admin:
Be Prepared This Season – How to Handle an Upset Customer
The holiday season is upon us and there is no more important time to prepare your employees to handle any situation that may arise. Customers are a bit more stressed this time of year and can be especially reactive to a bad customer service experience. You cannot do enough to plan ahead and prepare your employees to prevent a situation before it starts.
The Increasing Influence of the Customer Experience and the Internet
The internet is continuously making it easier to both access, and promulgate information. The costs of communicating and sharing one’s ideas, thoughts, feelings, opinions, and experiences have never been lower; all that’s required is desire, a computer, and an internet connection. And with further advances in communication technology, this trend is only likely to continue.
Do you feel the NEED FOR SPEED?
The phrase doesn’t always mean “low profile tires”. In business software this refers to the time it takes to get the data you request to your screen. This is a key factor in customer satisfaction, as well as your satisfaction with Tire Power desktop software or our ePower websites from Tire Company Solutions.
Code hits the Road
Programming applications and modules for the tire and automotive industry keeps me familiar with all the specifications and options for tires, wheels, and other special equipment. Attending trade shows like SEMA is great because I get to see the products that my projects help to move through the market. Here are a few favorites of pictures I took:
Do you know your competition … Because they know you!
To succeed, you must know the market you are a part of. Part of that market is your competition. Do you truly know how you stack up against them? Knowing your competition should be a key ingredient of your market strategy. Most think of “knowing” their competition simply as “I sell x tire for this price and they sell the same tire for that price.” While price shopping is necessary, it should only be a portion of your overall strategy. Below are some questions to ask yourself before you feel comfortable that you “know” your competition.
The key to growing a business – great people!
I just spent a great business building week at SEMA. We had more interest than ever before in our suite of solutions and in just the few days since we have been back, have already brought on many new customers due to the great efforts of our staff.
Customer Satisfaction & Communication = Customer Retention & Loyalty
We all know it is easier and cheaper to retain a customer than it is to acquire new ones. Customer loyalty is a direct result of your company’s customer service and overall marketing efforts.
Growing & Strengthening Your Brand
Part I: Updating Your Logo
SEMA SHOW is a big hit!
We would like to just take a minute and say thank you to all of our customers who have been dropping by our booth at SEMA this year. We are receiving great feedback on Tire Power Software and our new products. Sema is a great opportunity to meet the employees here at TCS and put a face to a name. We have decided to record some video testimonials at our booth tomorrow. So come by and tell us about your experience with TCS and our suite of “Power” products. Can’t wait to see you!