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Business Process Improvement (3)

The Value of System IDs in Delivering Support

Steve Riley of Navigate Management Consulting

System IDs allow you to identify individual systems by a unique number, defined as a list of serialized assets that belong within the system.

In today’s video, Steve Riley, talks to us about one of his passions, the area of the business called Support. “I’ve been seeing a migration or an evolution, from our traditional service model to the support model,” according to Riley.

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How to Stay on Track Through the Change Management Process

No matter how perfect your change management plan is, there are sure to be bumps in the road. Here are some dos and don’ts to help smooth out those inevitable bumps and keep you on track.

When working though a change process, the seemingly impossible task of expecting the unexpected is a part of your job as a leader. While it’s nearly impossible to predict, let alone plan for, every negative development, many of the more common problems are easy to spot early.

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