ALC - IOL

Michelle has worked as a customer service representative for almost two years. She fields calls and emails each day with tact, clarity and care. When she began, she...

The good and faithful servant.

When my three boys were younger, each time I took them to the grocery store, without fail, someone would approach me and say these five...

Whoops! On Making Mistakes

I was working as an intern at a Public Relations and Marketing firm during my final year of college. I was tasked with creating an Excel...

It’s Not Silly

Remember being young and encountering something truly great for the first time? It could’ve been the triumphant efforts of a beautifully orchestrated...

Overcoming Fear

While on a plane from Denver to Milwaukee, I had the pleasure of watching the movie King Richard, the story of Venus and Serena Williams who both became...

Introducing the Legacy Builder Series

It’s a typical weekday night. The clock says 4:45pm and I am hustling in the kitchen. The oven is cranked up to 400°F ready to...

Happy Thanksgiving!

Is it just me or do you also find it hard to believe that we are already at this point where we have Thanksgiving and Christmas literally in front...

Last Friday, I was able to attend a leadership conference with several of my leaders. We were able to hear several speakers focus on leadership and how to inspire our...

The past few months, I have launched a new series called “Leadership Exposed” on our podcast. This idea was born as Steve Scherer and I were thinking about new ways to...

How do you respond when someone disagrees with you? We all have different personalities, so responses can vary from each other. My team and I have been taught in the...