Michelle has worked as a customer service representative for almost two years. She fields calls and emails each day with tact, clarity and care. When she began, she...
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Michelle has worked as a customer service representative for almost two years. She fields calls and emails each day with tact, clarity and care. When she began, she...
I remember looking out at my team of seven- & eight-year-olds the first night we huddled after practice and wondered what in the...
How do you respond when someone disagrees with you? We all have different personalities, so responses can vary from each other. My team and I have been taught in the...
Imagine this situation, a meeting is called to discuss goals for the next quarter. The meeting is scheduled to start at 9am in the main conference room. The first...
How many times have you been in meetings where you show up because your name was on the invite but you have no idea what the meeting was going to be about? More than I...
Have you ever played the telephone game? This is a group of people sit in a circle or stand in a line. You start with one person whispering a phrase into their ear. The...
My wife started saying the phrase “If Nothing Changes, Nothing Changes” around New Year’s. She was sharing it with our family to help us rethink how we would take on...
My dad taught me that it’s important to fire yourself at the end of the year, wait 10 seconds, soak up that horrible feeling, and then rehire yourself. Why in the world...