Studies have shown that most customers with big and bulky delivery orders find rescheduling to be a hassle. And if it’s an annoyance for the customer, it’s often a much greater hassle for the dispatcher or customer service rep who has to manage the process on the delivery provider’s side. Carefully constructed routes get upended, inventory slows down, and the entire lifecycle of an order is disrupted.

If you’re one of the logistics leaders at a building supplies distributor, you don’t have time for theory—you need practical ways to manage logistics more effectively. This means removing uncertainty, increasing visibility, and keeping customers happy and connected. All while minimizing delivery costs. 

On some level, your delivery customers want the same thing that they’ve wanted since time immemorial: fast, attentive delivery service at a reasonable price point and a minimum amount of hassle. 

AI-powered chatbots can be a useful tool for answering simple customer questions—but are they really the be-all and end-all of AI for customer delivery experience? 

Successful logistics businesses are obsessed with their customers. One of the most important things to your average VP of Logistics is the delivery experience being offered to the end customer—whether that’s a consumer working on a home improvement project or an overworked general contractor who needs to keep their job site on schedule. 

Maybe you’re in the market for a new last mile logistics solution and you’re wondering how to factor AI into your decision making process. Maybe you’re thinking about enabling the AI-powered features in your existing platform. Or maybe you’re trying to layer in AI workflows on top of the technology you’re already utilizing—either way, it’s critical to make sure that your AI capabilities can actually scale.