TMS trucking software sometimes seems like it needs to be all things to all people. Depending on who you ask, it should facilitate settlements with drivers, generate invoices to customers, manage transportation in the first and middle miles, manage dispatches, track deliveries, and even optimize your routes.
Let’s say you could flip a switch and suddenly all of your trucks would be completing at least one more delivery per day and running on-time at a rate of 98%—how quickly would you jump on it? We’re betting it’d be a matter of seconds.
Drivers are the face of your brand when you’re delivering to customers, so it’s crucial to empower them with the right tools. For the past several years now, that’s increasingly meant equipping them with the right delivery driver mobile app.
You get an order just after lunch, which is great. But the customer expects it to be delivered by dinner —not next week, not tomorrow, but today. Meanwhile, your delivery team is juggling dozens of routes scattered across the metro while other customers are asking “Where’s my package?” every few minutes. This is the reality of modern commerce, where the final mile between your warehouse and your customer’s door has become the ultimate battleground for business success.
Dispatching is the heart of logistics. And for decades, it has also been an art. Traditionally, dispatchers used personal knowledge to plan delivery routes, turning their familiarity with the roads, the trucks and the drivers in their fleet into a map of stops that drivers could execute.
According to a new study, the route optimization market is expected to see steady growth from 2025 to 2032—meaning more and more delivery businesses will be adopting delivery route planners, and more and more software providers will be trying to leverage cutting-edge technology to improve route performance and capture market share.
Whether you’re exploring routing optimisation for the first time or reconsidering your current platform, you’re facing an important decision that will have a tremendous effect on your operations for years to come. There are a lot of solutions out there, and a lot of promises are made, but finding the best route optimisation software for your operation requires careful consideration of your specific needs and future goals.
Smoother operations and happier customers are the goal. Customer satisfaction drives business success in ways that go far beyond a single transaction. The rewards are real, but so is the risk: Research consistently shows that customers who experience poor delivery service rarely return, and they’re quick to share their disappointment with others. The ripple effect of one negative delivery experience can impact your reputation and bottom line.
Most customers dread scheduling service calls. The stereotypical timeline for a repair person is an eight hour time window for which the technician is still either late or comically early. And this is in spite of the fact that deliveries have become more and more predictable over the course of the past several—thanks in part to both changing customer needs and improved technological capabilities.
According to Gartner, 80% of organizations now expect to compete primarily on customer experience. If you’ve been paying attention to trends across the business world the past few years, you probably aren’t surprised to learn that customer experience is at the top of everyone’s mind. In fact, you may be trying to boost customer satisfaction in your own organization by focusing on precisely that.