ALC - Dispatch

The world of retail has been at the forefront of technology trends for a few years now—from the quick digital pivots brought on during the pandemic to the increasing adoption of technology powered by AI and cloud computing. For an industry historically associated with brick and mortar shopping, the speed of progress can be dizzying.

While much of the focus of logistics management is—properly—on outbound logistics, reverse logistics management has become increasingly important, and not just for e-retailers. Also known as returns management, reverse logistics handles more than simple product returns: food distributors pick up surplus from previous orders; big-and-bulky vendors such as appliance sellers remove old refrigerators from customers’ homes and bring them in for recycling; building materials suppliers retrieve over-orders and unused materials from contractors. Almost every business that delivers also needs to pick up. Effective returns management can significantly improve a company’s bottom line, customer satisfaction, and environmental sustainability.

Here’s one reason to think that now is the right moment for fleet electrification: Amazon’s fleet of electric vehicles is still growing, and they’re leveraging everything from electric cargo bikes to electric light and medium trucks to try and work towards their goal of zero emissions by 2024.

In the modern era, most businesses realize that logistics operations can’t be done efficiently without the right logistics software solutions in place. Logistics management software supports every phase of operations: from sourcing raw materials to final mile delivery, and everything in between. It’s daunting to say the least, and in the modern era most businesses realize that it can’t be done without the right technology.

Campbell, CA – March 18, 2025 —  Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.

In today’s fast-paced delivery landscape, businesses are constantly looking for ways to enhance efficiency, reduce operational costs, and improve customer satisfaction. That’s why we’re excited to introduce DT Agent, DispatchTrack’s AI-powered customer engagement solution designed to revolutionize last-mile interactions. With real-time automation, personalized communication, and intelligent escalation, DT Agent ensures seamless customer interactions while freeing up valuable resources for businesses.

If it’s not one thing, it’s another. To start off 2025, egg prices in the US have risen higher than they were at the height of the covid pandemic—and with avian flu wreaking havoc with flocks around the country prices could easily rise another 20% over the course of the year. If you’re a food distributor, this means uncomfortable conversations with your customers about the prices you’re charging and whether you have enough product to fulfill their orders. It also means grappling with serious pressure on your supply chain.

Shailu Satish, Cofounder and COO, DispatchTrack

Last year on International Women’s Day, I had an epiphany.

Last week, DispatchTrack announced calendar-based routing and scheduling capabilities aimed at building suppliers and other industries that leverage calendars as a tool for scheduling. This new view of the routing engine enables users to drag and drop stops within the calendar and immediately visualize the resulting route updates on the map, in addition to giving users a quick and easy way to visualize existing appointments and visibilities at a quick glance.