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3-Step Strategy to Supersize Service Department Business Development
Drivers are holding onto older cars. The average age of vehicles on the road today is a geriatric 12 years, according to Car and Driver Magazine. The pandemic,...
The Fatal Mistake of Using Dirty Data in your BDC
Clean, organized data will help you achieve more productivity and revenue from your BDC. You may not even realize your data is dirty, or disorganized.
That’s...
The Fatal Mistake of Manual BDC Processes
Marketing and lead-generating activities take tons of time and money. Unless you automate them. Marketing automation can increase sales by as much as 33 percent,...
The Fatal Mistake of Hiring a Poor BDC Manager
Implementing a BDC at your dealership is a proven way to maintain control of leads and processes. However, too many BDC’s underperform or even break-down...
Is Your Dealership Making This Fatal Mistake?
Phone and email are the titans of customer communications and most likely form the backbone of your business development. But they shouldn’t be the only way you...
Monitoring & Measuring – Must-Haves for BDC Profitability
If you have an internal BDC but aren’t measuring performance properly, you’re likely missing out on opportunities to improve profitability. Following are a few...
Why Have a BDC if You Don’t Have the Tools to Profitably Run It?
Don’t Be a Slave to BDC Benchmarks
A lot of dealerships prefer using an internal sales and service BDC to maintain control of leads and processes. Yet, many struggle to measure what’s working and...
Volie Appoints Auto Call Center Guru JoAnn Bedenbaugh as Sales Director of “BDC in a Box” Platform for Auto Dealerships
Founding Volie partner returns to spearhead the rollout directly to dealers of the unified messaging platform that generates up to 9X more calls per day than out...