Volie Rally: Our Customer Success Reps Are Different
Volie Rally: Our Customer Success Reps Are Different
In episode #4, we discuss the differences between customer success and customer service. Why...
Volie Rally: Dealership calls labeled as spam?
Volie Rally: Dealership calls labeled as spam?
Diving into episode #3, we discuss why Dealer Identity was started and how we help those in...
Volie Rally: Why we are a perfect fit for service BDCs
Volie Rally: Why we are a perfect fit for service BDCs
Welcome to Episode 2 of the Volie Rally and learn how we help solve problems for Service...
The Volie Session: Fix your biggest customer loyalty problem in 2023
Welcome to this month’s Volie Session. Today, Tom Harsha joins us to walk through the biggest customer loyalty problem that dealers are facing in...
Volie Rally #1 – Introducing our new show
Volie Rally #1 – Introducing our new show
Kicking off our new Volie Rally series, a weekly show to teach key insights, best practices and share...
The Volie Session: David Kain
Welcome to this month’s Volie Session.
Today, David Kain joins us again to share how the landscape has changed in the last few months and how he...
6 Benefits of using Automotive Call Center Software in your BDC
Your BDC is a call center; you should use technology to manage it.
During the past 20 years the cost of a BDC agent has more than doubled, while the dealer’s BDC...
5 Strategies To Boost Car Dealership Lead Generation
The primary purpose of car dealerships is to gain more profits by selling more vehicles. However, this can be a difficult and daunting task. This is because cars...
10 Key Metrics for a Successful Service BDC
It is hard to manage a service BDC. Managing one successfully requires a ton of small victories to run the BDC profitably. Staffing the BDC has always been...