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BHE GT&S is responsible for thousands of miles of high-pressure natural gas pipelines and massive underground infrastructure across multiple states, sustaining ultimate safety and precision is critical. For BHE GT&S, protecting this vital infrastructure goes beyond best practices; it’s essential. With a vast network of natural gas assets BHE GT&S needed a smarter, more unified approach to manage their locates, minimize risk, and ensure public safety across miles of natural gas solutions. 

For a fast-growing internet service provider, delivering the best quality service goes beyond infrastructure; it demands operational precision. With a vast presence in 100+ communities across 13 states, Metronet was scaling access at an impressive pace. Behind the growth, their damage prevention and locate management efforts were falling behind. 

When your water system spans nearly 3,000 miles of pipeline and serves over 5,300 customers, you don’t have the time for inefficiency. For Kingbrook Rural Water, keeping pace with growth wasn’t just about maintaining service, it was about rethinking how they managed the increasing volume of locate tickets. 

Beneath the rural landscapes and infrastructure of New Mexico, Oklahoma, and Texas, natural gas pipelines span hundreds of miles. West Texas Gas plays a critical role in maintaining the integrity of these lines to ensure uninterrupted, safe delivery of energy to the communities they serve.

The Challenge: Outdated Systems Leading to Inefficiencies  

Managing water, sewer, and stormwater systems for over 51,000 residents is no small task, and for the City of La Crosse, outdated processes were creating major roadblocks. The city’s locate operations relied on a fax-to-email-to-automatic-print system that had been in place for years but was rapidly becoming inoperable Tickets had to be physically printed, which not only wasted time but also increased the risk of emergency requests being overlooked.