Adopting a HealthOps Mindset to Pull Healthcare Out of the Past
Author: Shilen Patel, CEO
HealthOps Philosophy is how HealthAxis conducts business and our standard of operation when combining services, technology, and data integration into practice.
Nearly 20 years of leading healthcare technology companies have convinced me that the challenge of modernizing most dimensions of health care is not a matter of innovation, but typically, a matter of integration. Our field has an opportunity to improve access to care, patient experience, product design, and attain operational excellence. Unfortunately, we are not on par with other growing industries. Healthcare lifers, like myself, have seen rapid progression in mobile banking, the wide acceptance of e-commerce, and the ascent of business philosophies like Agile and DevOps in software development. Fragmentation of work and information, the absence of aligned incentives, and the inertia of complex legacy technology in mission-critical areas generate a frustrating lag to success. Quite frankly, we are alarmed at the absence of this continuous and holistic improvement concept within the industry.