In Episode #5, we have Kim Grubb, Director of Communication and Customer Success from the Joe Cooper Auto Group. Kim fills us in on her typical day in the life of running a Service BDC and how it has changed since implementing Volie. She says Volie has made her a better manager, better mentor, and is having record months while freeing up a bunch of her time. The live dashboard gives her up to the minute activity report of her agents giving her a better view of what is going on with her team of 9 agents. Kim’s goals for the rest of the year is to focus on high payoff activities.
