6 Benchmark Numbers & Stats You Need to Know For Your Dealership
In Episode #23, Jake and Scott cover 6 Benchmark numbers and stats to aim for to make your BDC profitable and efficient. Listen to the Rally to hear all the important benchmarks to set for your BDC and find out how to make improvements.
Agent Efficiency – make all your agents look like your best agents!
Drop Rate – Making people happy who are trying to do business with you
Call Back % – Needs to be 100%, empty the queue every day
Inbound – Outbound – or Both? Benchmark separately
Answer Rates – Check lines for Potential Spam labeling
Conversion Rates – Aim for 30% scheduled appointments
In the rapidly changing world of automotive sales, with the increasing popularity of online car shopping and declining customer loyalty, it has become necessary...
