There have been several health pandemic breakouts in recent history. Some of the more notable ones include the SARS outbreak which made world news in 2002, the Ebola outbreak of 2019, and more recently, the coronavirus, also known as COVID-19, which is making world news in 2020. When outbreaks like these occur, banks, credit unions, and other critical consumer service businesses should ensure their biological pandemic plans are reviewed, updated, and tested. In this article, we will walk through four questions to ask as you evaluate and update your pandemic plan.