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Driven by unprecedented circumstances pushed on the global retail community via the pandemic, the retail industry has been thrown into a full scale customer experience revolution. It has shifted everything from technology, consumer habits and expectations, to strategic planning approaches by leaders within the space. And while eCommerce site performance was already a requirement, not a differentiator, its importance only increased as we all logged on to the one place we could carry on some semblance of our normal lives: The Internet. From 2019 – 2021 eCommerce sales in the United States grew a whopping 40% according to the Annual Retail Trade Survey (ARTS) published by the United States Census Bureau. With this explosion in online purchasing, where the options are endless and distractions abound, it has become clear the war for market share will largely be won or lost on the back of customer experience. And if your eCommerce site can’t perform… You. Will. Lose.

CIOs face many challenges in today’s ever changing technology landscape as we continue our ascent into a cloud first world. However, as with any times of change, those challenges offer many opportunities as well. In this blog post we’ll explore both while offering CIOs advice on “what to do if you find yourself stuck with no hope of rescue” — taking a page out of the Hitchhiker’s Guide to the Galaxy.

In today’s digital world data is the most precious commodity. According to Statista about 181 zettabytes of data will be created in the year 2025 and through some very crude Microsoft Excel analysis I’m predicting we’ll enter the Yottabyte era sometime between 2030 – 2035. These numbers are almost too large to comprehend but clearly signify the value our society puts on all things data. And the most successful technology companies in the world have built their thrones on the backs of bits and bytes. This blog post will explore how much data exists in the known universe, discuss why data is so important and not so boldly go where many have gone before (yes I am Treky).

Clouds are fluffy. They seem comfortable, easy, laidback, and stress-free. But what happens when you need your cloud to act less like a cloud and more like a space rocket?