This is easy to fix. The problem will be evident because the Customer Master Screen will show that a balance is due. But when you go to the cash receipts...
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Posts about Video Tutorials ERP Sage 100cloud Accounts Receiva:
Sage 500 ERP Reverse Cash Applications
Sage 500 ERP Version 2014 has a new process available that greatly simplifies making corrections regardless how careful you might be when applying payments...