Cloud-based call centers are growing in popularity. As traditional call centers begin to realize that their processes are inefficient and that they are not meeting the needs of customers in the way that customers have come to expect, they begin looking for modern, up-to-date solutions.
When you are looking into cloud-based services for your call center, you will want to make sure that you know what you should expect. There are a number of myths out there, which either create uncertainty about whether the cloud is right for the call center, or which cause people to mistakenly purchase software that is deceptively labeled as “cloud.”