Consulting with new clients is an art, and when you win that client, there are easy tools that you may overlook to avoid challenges down the road. Writing a personal injury client care letter is a crucial step to prevent future headaches. The client care letter is a road map of the most critical next steps, fee structure, and frequently asked questions. Providing a letter for your client will help facilitate a greater understanding and establish a communicative relationship. This may sound like a no-brainer, but one of the most common complaints from clients post-consultation is that they do not have a real grasp of what happens next.