Salesforce Field Service Management supports modern customer expectations. Today’s customers demand fast, reliable, and personalized support, expecting first-time problem resolution, and are willing to walk if they don’t get satisfactory service. Additionally, the cost of poor operations continues to rise; unplanned equipment downtime alone costs companies millions of dollars annually. To adapt, companies are shifting from break-fix to proactive field service management, using tools like Salesforce Field Service Management (FSM) to plan and coordinate on-site tasks and mobile technicians.