ALC - SW Exteriors

Living close to the airport is as much of a problem as it's a convenience; the deafening roar of planes flying overhead can make quiet days an impossible dream. Homes within so-called “noise zones” can apply for a federal program to have doors and windows soundproofed free-of-charge. However, News 4 San Antonio reports that those who qualify for this program aren't getting anything. Findings revealed that many airports weren't updating their noise maps every five years, as per regulations.

Your home siding serves two important purposes. The first is to protect your home from harsh weather conditions and the second is to increase your home’s curb appeal. James Hardie®, your trusted leader in the siding industry, has helped over 5 million American homes achieve these purposes through quality products and services.

This brings us to the conclusion of our blog series on The 4 C’s of a Great Home Improvement Experience. When Guild Quality, our independent third-party survey company, asked our clients how the people at Southwest Exteriors made them feel loved and cared for during their home improvement project, their responses to that question gave us valuable insight into the major factors that contributed to their enjoyment of the whole experience.

We’re continuing our series of The 4 C’s of a Great Home Improvement Experience, based on our clients’ responses to this third-party survey question we ask them at the close of every job: “How did the people of Southwest Exteriors make you feel loved and cared for during your project?” The first two ‘C’ categories their answers fell in were COMMUNICATION and CARING. The third category that we discovered was CLEANLINESS—very important to maintain when working in someone’s home. Some homeowners are very afraid of the potential untidiness of a large home improvement project, while others have no idea how messy it really can be. Our skilled installers work very hard to keep our clients’ homes as clean as possible when replacing their windows, siding, or doors. This includes spreading drop cloths inside to catch dirt and debris, removing the window glass in large pieces to keep from shattering, and thoroughly cleaning up at the end of the day and the end of the job. Clients noted several ways that they felt loved and cared for when their homes were kept clean during projects:

Careful to respect the property

Making improvements to your home does no good if something is damaged in the process.

“They had respect for the way I needed to do things in the house and worked around me.”

Texas is visited by numerous storms, tornados, and other severe weather systems every year. According to San Antonio’s local government, when preparing for such events, residents must seek shelter in sturdy structures. For those who want to remain in their homes, the following steps should be taken:

We’ve been talking about The 4 C’s of a Great Home Improvement Experience based on the specific comments our clients shared in the third-party survey they completed at the close of their project with us. One of the questions they answered is how the people at Southwest Exteriors made them feel loved and cared for. The 4 categories that their responses fell into were Communication, Caring, Cleanliness, and Craftsmanship. In our previous article, we shared several of their comments that related to how their experience was made pleasant through clear and consistent communication. Right now we want to discuss the second category of showing our clients how much we care about them and their home. Here are some examples of the words of actual Southwest Exteriors clients:

Treated homeowner like friends or family

There is no better feeling than to work with someone you feel like you’ve known for a long time. Clients mentioned ways that Southwest Exteriors team members were personable and showed them respect:

“[They were] more like a friend we have known for a long time than just another business person.”

Since spring is here, it’s time to start thinking of some basic remodeling ideas to freshen up your home. For instance, have you thought of how replacing your windows in San Antonio can make such a big difference in your home’s design, appeal, and efficiency? However, making this choice isn’t as easy as it seems, as noted by an article on the Do-it-yourself Network:

We shared with you recently how we send surveys to every one of our clients at the completion of their home improvement project through an independent third party survey company. One of the questions we ask our clients is how the people at Southwest Exteriors made them feel loved and cared for. When we looked at their responses, we found that they all fell into one of four major categories: Communication, Caring, Cleanliness, and Craftsmanship. We wanted to take some time to delve into each area a little further.

At Southwest Exteriors, one of our top priorities is to achieve excellence in client care. To help with this goal, we have used client surveys, conducted by an independent third party called Guild Quality, to study the specific things we have done in the past to make clients feel loved and cared for during their siding or window projects. When analyzing the responses, we found that clients’ happiness repeatedly narrowed down to four main ‘C’ words: communication, caring, cleanliness, and craftsmanship.

When having houses newly constructed or remodeled, one thing San Antonio homeowners must choose is the kind of entry door. Understandably, they want to make a good impression when they welcome guests at their doorstep. According to a Bob Vila article by Jennifer Noonan, the catch is choosing the kind of entry door: