Remote work has become a defining feature of the modern workplace, a trend that has only accelerated since the COVID-19 pandemic. According to Statista, the share of employees working remotely worldwide has risen from 20 percent in 2020 to 28 percent in 2023, with the technology industry leading the way with 67 percent of employees working primarily remotely.
The term IT support often evokes images of technicians fixing office computers — but this is far from the whole picture. IT support services can include a varied range of technical assistance, from cybersecurity to cloud application management.
In the rapidly evolving digital landscape, the strategic move of outsourcing IT support has become increasingly popular among businesses worldwide. As remote work becomes the norm, the demand for reliable and efficient IT infrastructure has skyrocketed. This has placed immense pressure on businesses to maintain a high-quality IT support team that can respond promptly to any issues that arise.
The surge in remote work has also heightened the risk of cyber attacks, as not all home internet connections are as secure as those managed by corporate businesses. This makes it crucial to have an expert Outsourced IT Support team on standby to address any issues that may arise.
This is particularly relevant if your business operates entirely online, catering to a digital market. This article will shed light on the key advantages of Outsourcing IT Support, a move that can significantly enhance your business’s productivity.
Outsourcing IT support can offer a number of benefits for businesses, including cost savings, consistency, prevention, higher productivity, and access to wider experience. The reasons to out your IT support are:
For any small business that wants to stay competitive in 2024, strong IT capabilities are fundamental. From law firms to estate agents, companies must keep up with fast-evolving tech and tools and provide rapid support to customers and employees.
If you’re working in IT leadership, there’s a high chance you’ll have been part of discussions on how technology operations underpin business growth. The key tenets centre around an efficient IT structure meeting compliance requirements and enabling all facets of a business to run smoothly. As a result, the wisdom says, time, money and headspace is freed up to focus on progress, and working towards wider business goals.
From intellectual property (IP) to trade secrets, law firms have access to a lot of confidential data that is vulnerable to risks. In one ransomware attack, hackers demanded an eye-watering $42 million from entertainment industry law firm Grubman Shire Meiselas & Sacks.
Generative AI has the power to revolutionise organisations by increasing efficiency and driving innovation. No longer a buzzword in boardrooms, research from McKinsey estimates that impact on productivity could add trillions of dollars in value to the global economy.
Some things are built to last forever. Unfortunately, software isn’t one of them.
Business resilience has always been equal parts challenging and essential, and that’s never been truer than it is now. The IT landscape never stops moving, and while that brings a whole host of opportunities for businesses, it also brings a wide array of threats.
Remote and hybrid working is not new. In fact, it’s become the norm since the pandemic. However, many businesses still haven’t worked out how to make it work for them – or how to get the business IT support they need to make it as seamless and efficient as possible.