In Part 1 of this two-part series, we examined the top five technology areas receiving increased investment from healthcare payers in 2025, according to the 2025 Gartner CIO and Technology Executive Survey. Now, we turn to the next set of high-priority investments aimed at further optimizing payer operations.
The healthcare payer industry is at a pivotal moment. As operational costs rise, consumer expectations evolve, and technology rapidly advances, payers are compelled to reassess their technology priorities to stay competitive and ensure they can scale efficiently while addressing complex regulatory and operational demands. According to the 2025 Gartner CIO and Technology Executive Survey, several key areas are emerging as top investment priorities, all aimed at boosting efficiency, enhancing patient outcomes, and optimizing operations.
HealthAxis, a leader in healthcare administration technology and business process operations, today announced the appointment of Suraya Yahaya as the company’s new Chief Executive Officer while she continues to serve as President. Suraya has held the role of President and Chief Operating Officer since November 2023, where she played a crucial role in driving strategic growth, operational excellence, and client success. Her promotion to CEO builds on her strong leadership and proven organizational impact.
As states resume verifying Medicaid beneficiaries’ eligibility post-COVID-19, health plans face the daunting task of managing large-scale redeterminations. This process has significant financial implications, from maintaining membership levels to ensuring positive outcomes on key quality measures, such as the Healthcare Effectiveness Data and Information Set (HEDIS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS). The stakes are high: failure to engage eligible members could lead to a drop in retention and recruitment, directly impacting the bottom line.
HealthAxis, a leader in healthcare administration technology and business process operations, and COPE Health Solutions (CHS), a national expert in value-based care and population health management, are pleased to announce a strategic partnership aimed at delivering comprehensive, end-to-end solutions for health plans and for providers in value-based payment arrangements, including employee health plans. This collaboration brings together HealthAxis and COPE Health Solutions scalable CAPS and ARC platforms and business process operations with CHS’ expertise in, value-based payment models, medical management, and analytics to drive operational efficiency and clinical excellence across the healthcare industry.
Every October, organizations across the public and private sectors come together to observe Cybersecurity Awareness Month. Established in 2004 by a joint declaration from the President of the United States and Congress, this month serves as a critical reminder of the importance of cybersecurity in an increasingly digital world. What began as a U.S. initiative has grown into a global movement, with governments and industries collaborating to raise awareness about the ever-evolving landscape of cyber threats.
In this installment of HealthAxis InFocus, Dawn Pardee, Director of Claims Operations, shares valuable insights into how healthcare payers can improve claims processing efficiency to reduce costs and enhance member retention.
Welcome to the third edition of our blog series, Open Enrollment Readiness: Expert Insights from HealthAxis. This series is designed to provide health plans with actionable insights and expert advice to navigate the complexities of the open enrollment period successfully.
The healthcare landscape is constantly evolving and Medicare health plan administrators are facing a wave of new regulatory requirements that significantly impact their operations.
Welcome to the first installment of our blog series, Open Enrollment Readiness: Expert Insights from HealthAxis. This series provides health plans with actionable insights and expert advice to navigate the complexities of the open enrollment period successfully.