ALC - DLM

The medical industry relies on phone calls to schedule appointments, deliver important test results, and keep patients up to date. With such important information being shared over the phone, you want to ensure your patient’s sensitive data remains protected. Monitoring phone calls through call tracking is essential for quality assurance, gathering marketing data, and more. What are the important things to consider when it comes to HIPAA and Call Tracking?

“I have to call the doctor.” It’s a common phrase and a tale as old as time. Landline communication has been the primary form of communication between patients and medical professionals for decades. Even in the age of email, text, and chat bots, phone calls are still a common occurrence from your patients.

As technology continues to develop, so does the software that keeps your electronic health records secure. Even with a simple phone call to schedule an appointment or follow-up after a procedure, there are several legal regulations in place that keep calls encrypted and your business compliant.

The best thing since sliced bread? Not quite, but close.