Zeroing In on Safety: How West Texas Gas is Raising the Bar

Beneath the rural landscapes and infrastructure of New Mexico, Oklahoma, and Texas, natural gas pipelines span hundreds of miles. West Texas Gas plays a critical role in maintaining the integrity of these lines to ensure uninterrupted, safe delivery of energy to the communities they serve.

With over 1,800 miles of pipelines to manage and 23,000 locate tickets to handle every year, the company’s 50+ field technicians had their hands full. But without the right tools, even the most dedicated team can face roadblocks. 

The Challenge: Managing Locates Without Losing Visibility 

For West Texas Gas, the challenge wasn’t the workload, it was the lack of consistent documentation. Crews were completing locates, but without a streamlined way to track and visualize their work, it was difficult to confirm what had been done. Communication across teams suffered. Accountability became harder to maintain. And without clear documentation, gaps in quality control left the company’s underground assets, and their reputation, at risk. 

West Texas Gas needed a solution that would not only document work more effectively but also bring clarity, accountability, and speed to their damage prevention processes. 

Finding the Right Partner: Enter KorTerra 

When West Texas Gas partnered with KorTerra, they were looking for a practical solution to some persistent challenges. What they found was a partner focused on understanding their needs and helping their teams work more efficiently in the field.

Through KorTerra’s photo plotting capabilities, locators could now capture visual proof of every locate. Every flag, every mark, every dig area was documented and stored, creating a reliable, real-time record of the work being done. 

With integrated GIS capabilities, technicians gained a detailed view of underground assets directly within KorTerra. No more guesswork. No more wasted time hunting down facility maps or switching between applications. Every decision could now be made with confidence and clarity. 

Even better, real-time ticket updates allowed locators to see open tickets plotted across a map, streamlining routes and eliminating unnecessary driving or backtracking. 

The Results: Saving Time, Money, and Resources 

The impact was immediate and powerful. 

✅ 1,500 hours saved per year. With faster workflows and better documentation, field teams reclaimed valuable time they could reinvest into proactive safety measures and better customer service. 

✅ Damage ratio decreased to 0.00113. That’s an extraordinary reduction in risk, keeping employees safer and protecting vital infrastructure. 

✅ Over $41,000 saved annually in gas-related costs alone, thanks to more efficient routing and mapping.

But for West Texas Gas, the benefits weren’t just about the numbers. It was about building a culture of safety and reliability.

As Doug Beck, who leads Damage Prevention and Public Awareness at West Texas Gas, put it: 

“Everyone at KorTerra is working toward a common goal of making the customer happy and making things work for that client. Whether it is a level 1 support member or account manager, every person I have worked with has gone above and beyond.” 

A Shared Commitment to Damage Prevention 

Today, West Texas Gas is setting the bar high for operational excellence and damage prevention across the Southwest. Their partnership with KorTerra has allowed them to work smarter, not harder, making each locate more accurate, each interaction more confident, and each year safer than the last. 

At KorTerra, we’re proud to help companies like West Texas Gas reach their goals—and we’re even prouder to work alongside them as we all move toward reaching zero damages together. 

About KorTerra, Inc.

KorTerra is the leading provider of damage prevention software, protecting billions of dollars in underground infrastructure. For over 30 years, the leading stakeholders in gas distribution, pipeline operation, telecommunications, electric distribution, contract locating, and city, county, and state governments have trusted KorTerra as their damage prevention solution. KorTerra helps mitigate risk and ensure the safety of field personnel by providing secure software platforms for processing 811 locate tickets, tracking and reporting asset damages, meeting regulatory compliance, and more. Explore additional solutions at korterra.com and follow KorTerra on LinkedIn.

Media Contact:
Paige Nygaard – KorTerra, Inc.
952.368.1911
marketing@korterra.com