Important Network Updates & Enhancements - WelbeHealth

From: WelbeHealth
To: Health Plan Providers
Type: Informational
Subject: Important Network Updates & Enhancements
Business: PACE
State(s): PACE – California

We are excited to share several important updates to support your work and streamline your interactions with WelbeHealth:

1. Reminder: Claims Submission Updates Effective 10/01/25
Action Required: Update your systems immediately to avoid delays.

• We no longer accept paper claim submissions – Do not send claims/disputes/ correspondence to PO BOX 30760, Tampa, FL 33630-3760
• Submit electronic claims (no attachments):
  • Payor ID: WBHCA
  • Provider Portal: https://welbehealth.quickcap.net
• Claims with documentation should be faxed to (626) 209-4367
• Provider Disputes & Correspondence should be faxed to (626) 498-2099 with proper forms and documentation for each.

2. New Claims Payment Schedule – Effective Week of Nov 3, 2025
To improve the timeliness of claims payments:

• We will conduct two check runs per week: Tuesdays & Fridays
• Schedule adjusted if a holiday falls on these days

3. New IVR System – Live 09/22/25
Our Interactive Voice Response (IVR) system reduces wait times and helps you:

• Get authorization details
  Check claim status
  Verify participant eligibility
  Reduce hold times

Try our new IVR System by calling us at (650) 336-0300.

4. Provider Manual has been updated and is Live on our website!
Access the updated manual on our website: https://welbehealth.com/partners/

5. New Participant ID Cards
New cards were mailed to all participants.
Action Required: Request an updated ID card during visits and ensure your billing systems reflect the updated information for accurate claims submission and processing.

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If you have any questions, please contact your Provider Partnership Representative, or email the Provider Partnership team at providers@welbehealth.com. You may also visit welbehealth.com/partners for online access to this document and all other WelbeHealth Provider Alerts