New Technology: Important Dates and Temporary Unavailable Services
June is quickly approaching and our new technology upgrades are right around the corner! We are excited about the enhancements and changes we will be bringing to our members. Our cutting-edge technology promises to deliver MORE – more insights, more control, and more of everything you desire and require for your financial journey.
Don’t miss out! Visit our usccu.org/tech to discover the multitude of benefits awaiting you through this upgrade. To ensure a seamless transition for our members, brief downtime periods will be necessary, so please take note of these timeframes.
CLOSED
Saturday June 1 & Monday June 3: USCCU Branches, Drive-Thrus, & Call Center
TEMPORARILY UNAVAILABLE
May 31 – June 4: USCCU Mobile App, Online Banking, Shared Branching, & 24 Hour Telephone Teller
May 24 – June 4: Bill Pay & External Transfers
May 24 – June 18: Zelle® (access still available via the Zelle App, see info below)
Please be advised starting at 3pm on Friday, May 31st, 2024, you will not be able to view your account information or profile through our online and mobile banking platforms.
To ensure uninterrupted access to your accounts and financial information during this time:
-
- Log in and perform any necessary transactions before the cutoff time
-
- Check your account balances BEFORE 3pm on Friday, May 31 as you will be unable to view them during the down time
Access to mobile and online banking will be restored on June 4th once the technology conversion is complete. You will be required to change your password and re-authenticate your profile at that time, but you can also expect an improved and seamless banking experience.
Beginning this coming Friday, May 24th, until June 4th, members will not be able to access Bill Pay through online or mobile banking. Please consider setting up any bill payments BEFORE the end of the day on May 23.
Any previously scheduled Bill Pay payments, both outgoing (bills, mortgage, car payments) and incoming (direct deposits, paychecks), will still process without interruption.
Beginning this coming Friday, May 24th, until June 4th, members will not be able to access External Transfers through online or mobile banking.
What About My Scheduled Payments?
Scheduled payments through May 31st will process as normal. However, scheduled payments slated for June 1, June 2, or June 3 will NOT process. All members with payments scheduled during that timeframe will be required to find a new payment method, or reschedule their payment on June 4.
Will My Current External Accounts & Transfers Stay In Tact After The Upgrade Is Complete?
Unfortunately, no. Members will be required to setup all new external accounts and transfers on or after June 4. The process is very simple, and we appreciate your understanding as we transition to a much more user-friendly platform.
Beginning May 24th until June 18th, you will be unable to use Zelle through USCCU’s online and mobile banking platforms. However, members can utilize the Zelle platform directly to continue the person-to-person preferred method of sending and receiving payments.
Access will be fully restored to Zelle through our new mobile banking platform beginning on June 18. You will be required to reload your contacts once your access is restored. We recommend taking note of your contacts now to make that process smoother come June 18.
NOTE: Members will only have access to view and use Zelle via the Mobile App moving forward. The web version will no longer be supported.
How to Use the Zelle App:
- Download the the Zelle app from the Google Play or Apple App stores
- When you open the app, you will be prompted to enter your cell phone number and select SIGN IN
- When prompted to Search Your Bank, enter US Community Credit Union
- It will be marked as NO LONGER EXISTS and you will be asked to enter your email address
- The requested verification code will be sent to that email address
- Enter your debit card information
- Enter your home address
- Verify your phone number
Beginning at 3:00pm on May 31 until normal operations resume on June 4, members will be unable to use the 24-Hour Telephone Teller.
We are encouraging all members to make note of account balances BEFORE 3pm on the May 31. This will ensure you have all the necessary information you need before we finalize the last steps of our technology upgrade.
Once access is restored on June 4, all users will need to go through the Re-Enrollment Process. When you call the first time:
- You will be prompted to enter your USCCU Account Number and the last 4-digits of your social security number.
- When prompted to enter your PIN, Hit *. Your old PIN will not be recognized so you will have to go through the re-enrollment process to setup your new PIN number.
- The system will ask you to indicate whether you are a consumer or business member
- You will be required to verify your date of birth
Please be advised starting at 3pm on Friday, May 31st, 2024, you will not be able to use Shared Branching at USCCU or other credit unions to access your USCCU account.
Access to Shared Branching will be restored on June 4th once the technology conversion is complete.
The following is a list of items that will not be changing during the technology upgrade:
-
- Debit cards and PIN numbers will remain the same
-
- Credit cards will not change – however you will no longer need the credit card specific app as everything will be available in our upgraded USCCU app after June 4
-
- Checks will function as normal and will not need to be reordered
-
- Any automatic transfers that have been setup from one USCCU account to another will not be impacted
-
- There will be no interruptions to any previously scheduled bill payments, such as mortgage, rent, and auto payments, set up through online banking
-
- All incoming payments set up through direct deposit will NOT be impacted
-
- Members can still submit payments through the Night Deposit Drop Box
We’re Here to Help With Your Questions and Concerns
We understand the importance of seamless banking services, and we apologize for any inconvenience this may cause. Rest assured, this upgrade will allow US to offer you better, more efficient services in the future.
Thank you for your patience and understanding as we work to upgrade your experience. Please contact US at (615) 256-8712 with any questions. We appreciate your membership and look forward to continuing to serve you.
