The Ultimate Guide to Outsourcing IT Support in 2024

With the fast-evolving use of technology across all aspects of businesses, outsourcing IT Support has become a strategic move for companies seeking to optimise their operations. In fact the IT outsourcing industry is currently worth over $460 billion.

The shift towards remote and hybrid working models means it is now more critical than ever for workplaces to provide a reliable and efficient IT infrastructure. Remote internet connections, along with the growing use of third-party tech tools and Cloud storage, also leave businesses vulnerable to cyber attacks. 

Companies must find ways to respond promptly to IT issues as they arise and mitigate security risks while still improving business performance. And with pressure to keep spending to a minimum to enhance profitability, this can be a tricky task. 

Outsourcing IT support is a simple and foolproof way for companies to remove the burden of maintaining an internal IT team. In this article we will discuss all you need to know about outsourcing IT, including what it is, the core benefits, any risks, the associated costs, and how to choose the perfect partner. 

What does IT support entail?

Outsourcing managed IT support involves entrusting a specialised provider, such as Arc Systems, with the responsibility of overseeing and maintaining a company’s IT infrastructure and operations. 

Outsourced IT teams can help businesses to:

• Streamline operations – Outsourced teams leverage top-tier IT talent to run IT systems with minimal disruptions, helping businesses focus on core activities without being bogged down by IT issues.
• Allocate resources more strategically – By outsourcing companies can save substantial costs and time as they don’t need to recruit, train and maintain an in-house IT team.

What Are the Benefits of Outsourced IT Support Services? 

There are many ways a poorly managed IT system can negatively impact your business. Outsourcing support is the quickest way to provide excellent IT services without having to develop an advanced IT department. 

1. Cost Savings

Once an external agency provides your IT support, you no longer need to worry about the increased costs associated with employing more IT support staff as your business grows, from recruitment to training. Instead, you will need to account for a monthly fee within your budget for professional services from an IT support company.

A single in-house IT manager costs an average of £55,296 yearly, while outsourced IT typically charges a fixed fee per employee. Maintaining an in-house IT department can also incur multiple overheads, including physical infrastructure, equipment maintenance, and software licensing. Outsourcing frees up resources that can be channeled toward core business activities.

1. Improved Customer Service 

Statistics show that almost 43% of people prefer speaking to live agents in customer service settings over email, chat bot, or text. If you only have one dedicated IT customer service assistant, it will be impossible for them to answer every incoming call.

Outsourcing your IT support services will significantly improve your business continuity. A consistent flow of support will be on hand to ensure customers and employees alike can access every available digital IT service.

1. Reduced Risks of Cyber Attack

An estimated 69% of large UK businesses experienced security breach or attack in 2023 alone. Prevention is always better than cure. Unfortunately, more often than not, in-house IT teams are reactive rather than proactive. They typically do not possess the resources to monitor your online network 24/7 to actively seek out potential threats.

Working with experts to manage cyber security solutions can help you with:

• Managing firewalls
• Email security 
• Endpoint protection 
• Security reviews

They may install and monitor software for email security or managed threat response (MTR) to help you handle cyber security issues. In time, this software will identify and fix issues before they become part of a bigger problem, ultimately saving precious hours from your workday.

1. Higher Workplace Productivity

The knowledge provided by a highly experienced external IT support team is priceless. Not only will they help increase the security of your online resources, but they will also constantly provide interesting insights as to how you can upgrade your current IT infrastructure. Part of their role is to stay up to date with the latest products and stay on the lookout for cutting edge technologies that could increase the speed and productivity of your business.

This may include helping you unlock the benefits of Cloud solutions. The Cloud system operates by allowing users to access all features and files used by your workplace from any device in locations around the world. This removes the requirement for large amounts of storage on individual devices and offers a secure method for employees to access every possible document needed at all times.

Additionally, Cloud computing can offer a multitude of opportunities for employees to collaborate. For example, Dropbox allows users to share photos and videos whilst maintaining a high-quality standard in real-time. This is highly beneficial for graphic design and editing companies, as sharing large size photo files can sometimes be rather time consuming.

1. More Creative IT Solutions

An outsourced IT company will have experience with a wide variety of businesses spanning various industries. They help multiple clients solve a range of problems. This means that they may be able to offer your business a viewpoint that your industry does not typically work from. This innovative approach will give you access to experiences beyond your capabilities as your outsourced IT team will bring new ideas and solutions at every turn. 

1. Customisable Packages 

Managed IT support providers like Arc Systems offer tailored support options to cater to the unique needs of businesses. Whether providing specialised solutions for data security, disaster recovery, or infrastructure management, outsourcing ensures that businesses receive the right support.

1. Space to Focus on What Matters

Outsourcing IT support allows businesses to concentrate on their core competencies and strategic initiatives. By offloading IT management responsibilities, companies can channel their resources and attention toward achieving their business goals.

1. Access to Top IT Knowledge

The field of IT is marked by rapid changes and advancements. Managed IT support providers are equipped with up-to-date knowledge about the latest technologies and best practices. This enables businesses to stay ahead of the curve and implement cutting-edge solutions to enhance their operations.

There are far more benefits than we have listed here today. Check out our full list of IT support services to find out how we can help your business today.

What Are the Risks of IT Support Outsourcing?

While considering outsourcing your IT support to Arc Systems offers numerous benefits, it’s important to be aware of potential risks.

1. Data Security Concerns

When entrusting your IT support to an external provider, such as Arc Systems, there may be concerns about safeguarding your data. However, rest assured that we prioritise IT security with robust measures like vulnerability scanning. We strictly adhere to relevant regulations and industry best practices to safeguard your sensitive information.

2. Dependence on a Third Party

By outsourcing IT support to Arc Systems, you rely on our team to handle your IT operations. While we strive for excellence in availability, response times, and service quality, occasional issues may arise. It’s crucial to have open communication channels and set clear expectations to ensure smooth collaboration and address any concerns promptly.

3. Communication Challenges

Working with an outsourced IT support team, like Arc Systems, may introduce communication challenges, particularly if there are language or cultural differences. However, we prioritise effective communication and work closely with our clients to establish clear channels and foster understanding.

4. Loss of Control

Outsourcing IT support means relinquishing some control over your IT systems and processes. However, at Arc Systems, we prioritise collaboration and transparency. We work closely with you to understand your business needs and goals, ensuring that our services align with your requirements.

5. Compatibility and Integration

Integrating outsourced IT support services seamlessly into your existing IT infrastructure can pose challenges. However, our team at Arc Systems has the expertise to ensure compatibility and effective integration. We work diligently to understand your specific needs and tailor our solutions accordingly.

How Much Does it Cost to Outsource Support in IT?

Full-service IT outsourcing packages typically charge a flat monthly fee per employee. According to Statista, the average monthly spend per employee on IT Outsourcing in 2024 will reach £112.30. This can vary depending on the company and scope of support you desire.

Managed IT support providers like Arc Systems have the advantage of scale. By catering to multiple clients, they can distribute the costs of advanced technologies, tools, and talent across a larger client base. This allows businesses to access cutting-edge solutions without incurring the exorbitant costs associated with in-house implementations.

What Types of IT Support Can Be Outsourced?

There are multiple ways to outsource IT support to enhance your business operations in different ways. Some of the most common include:

• IT Support – Typically involves resolving issues that impact office computer users such as password changes, connectivity issues, managing accounts, and onsite fixes 
• Cyber Security – It is possible to outsource IT to protect from data breaches as well as comply with regulations such as GDPR
• Cloud Solutions – With the boom of Software as a Service (SaaS) tools and Cloud storage, companies may choose to outsource their management to Cloud specialists 
• Data Protection – Identifying and mitigating threats to ensure sensitive business information stays secure and maintaining trust with clients and employees.

How do I choose the right outsourced service provider?

When choosing the ideal IT outsourcing provider, consider the following factors, keeping Arc Systems in mind:

1. Expertise and Experience

Arc Systems has a proven track record in delivering top-notch IT services. We have extensive experience working with clients across various industries. Our team possesses the technical expertise and certifications necessary to meet your specific IT requirements.

2. Reputation 

Understanding how a provider has performed for others can help you evaluate if it aligns with your specific requirements. See client testimonials of Arc Systems to confidently decide if Arc is the right IT outsourcing provider for your business.

Case Study: UK Water Company outsources IT stress

A water and treatment provider based in the UK was struggling to manage their IT systems and was looking for a solution. Arc was able to take over full management of their systems very smoothly and competently, providing a friendly, professional support service to their users. On top of that, Arc helped them formulate a technical development plan, quickly implementing key steps with success. 

To start benefiting from outsourcing your IT support, speak to a specialist at Arc Systems today.