In episode #53 of the Volie Rally, host Jake presents a customer spotlight featuring Stephanie Rogers from White Family Dealerships. Stephanie, who has been using Volie for two years for both sales and service BDCs, shares her goal-setting strategy, which involves working backwards from desired outcomes. She emphasizes the importance of allowing agents to set their own goals and closely monitors key metrics such as call volume, appointment set rates, and show appointments. Additionally, they conduct a traditional outbound retention campaign to maintain customer engagement.