This Volie 15 session introduces key updates including manual dialing by phone number for improved outbound flexibility, cached dispositions to speed up call handling, and a walkthrough on calculating inbound conversion rates using the Heat Report. The session closes with a preview of upcoming customizable reporting capabilities and a reminder to contact CSRs for feature enablement.
Choosing the right dialer for your call center is a crucial decision that can significantly impact your business operations, especially in today’s fast-paced...
