In a post-COVID world, how BDC teams operate has fundamentally changed, requiring a shift in how we approach training and support. This week, we spoke with Liza about what team leads can do to better guide their agents in an era focused on remote training. She emphasized the importance of allowing time for agents to adopt new policies and standards while leveraging tools like AI, which is becoming essential in the modern BDC. With resources available through Volie—such as Volie 15, training documents, campaign builders, and courses for managers and agents—teams can adapt more effectively. Volie’s Customer Success team is also available to help implement customized training processes that meet today’s evolving demands.