In Epidsode #11 we have Scott Davis giving a quick overview of how replacing desk phones with Volie will have your agents working off of 2 screens or monitors. Using Volie will replace your desk phones and other ways you communicate with your customers. Data is managed, campaigns are served up and the time between calls are 100% eliminated. With Volie you know what your agents are doing, when they are taking breaks, how long they are taking between calls. You can finally measure and improve your BDC with real time statistics.
