In Episode #13 of the Volie Rally, we have Liza discussing one of her favorite reports, the Agent Efficiency Report. She covers some inbound and outbound call metrics the BDC Manager should look at at the individual level, such as ignores, average speed of answer, average talk time, and average wrap-up time. Listen to Liza’s metric recommendations to learn more.
Is your dealership’s BDC underperforming? You’re not alone—and here’s the good news: the problem often lies in not tracking the right BDC performance metrics...
Business Development Center quality management is the backbone of delivering consistent, exceptional customer service. It includes the strategies, tools, and processes...
