Key Insights Into Managing Your Dealership’s Drop Rate
In Episode #17 of the Volie Rally, Scott and Jake discuss key insights into BDC drop rates and missed calls. It is important to remember that people calling in are trying to do business with you. The data shows that 62.8% of people who drop do not call back within seven days. Of those people, 74% had previous appointments in the DMS. Make it a goal to empty the callback queue every day.
