Insights Into Status Check Calls

Do you know how much status check calls are costing your BDC? Here’s the scoop: 24.56% of all calls are status checks, and while 63% of them successfully connect to a service advisor, 37% leave unanswered, wasting time and resources.

These calls aren’t just inconvenient—they’re costly. The average duration of a status check is 3 minutes and 59 seconds, and 34% of unsuccessful transfers never return for service again. That’s heavy revenue loss and frustrated customers.

So, what’s the solution? You can’t eliminate status check calls but can minimize their impact. Monitor these calls by service advisor and implement systems that efficiently route customers to the right resource. Let’s streamline this process, reduce costs, and keep customers happy. For actionable tips on handling status check calls, tune in to this Volie Rally session!