Welcome to Episode #40 of the Volie Rally. Today, we have Wesley Gregg, General Manager of Ford Country and Gaudin Ford, and Tom Murphy, Remote Service and BDC Manager at Ford Country, discussing what it is like working with Volie. The goal was to bring visibility into the BDC. Volie has brought confidence and reliability to the team, and now they can manage the volume of calls and reach the goals and requirements that the manufacturers are putting on them. The reporting dashboard gives them a better understanding of call volume and call flows, which helps them manage staffing. It helps with the first touchpoint when the customers call in, CSI, and net promoter score and more.