DISC & Development: Volie’s Manager Certification Course

In this Volie Rally, Katie Miller from CS joins Summer to discuss the evolution and success of Volie’s Manager Certification Course. The 12-week course—designed to equip BDC managers with actionable leadership strategies, KPI knowledge, and practical tools—blends structured Zoom sessions, team collaboration, and self-paced assignments. Central to the program is the DISC assessment, which helps managers understand their communication and leadership styles, enhancing team engagement and operational effectiveness. Katie highlights how DISC insights not only improve internal communication within Volie’s own CS team but also offer measurable benefits for dealerships—revealing that most BDC managers fall within the supportive “S” (Steady) profile. The conversation underscores how DISC fosters better delegation, self-awareness, and strategic planning across departments. Katie also previews upcoming agent-focused insights and emphasizes the course’s broader organizational impact. For Volie customers, Katie invites enrollment in the next cohort starting August 6, and encourages anyone curious about DISC to take the assessment to better understand and align with their teams. You can sign up using the link below https://volie.com/certification/