Boost Efficiency With Volie’s New Campaigns & Agent Tools

This Volie Session covered several key updates to enhance the customer experience and improve operational efficiency within Volie. One of the highlights was Campaign Inheritance, a feature that simplifies updating communication sequences. This tool allows users to create parent/child campaigns, where child campaigns automatically inherit updates from the parent. This flexibility ensures that updates, audit campaigns, and best practices can be implemented quickly and easily across multiple campaigns. 

The Agent Scorecards feature was also introduced under the “Measure Your Metrics!” campaign. This tool enables users to track their agents’ quantitative and qualitative performance, helping streamline call grading and reduce the number of tools needed for performance management. The session also covered Goals, which provides visibility into key performance indicators (KPIs) over time. It empowers agents and managers with feedback on progress, fostering accountability for metrics that might not always be top of mind.

Lastly, Beamer was highlighted as a tool that delivers announcements, new releases, fixes, and updates directly within Volie, keeping users informed without interrupting their workflow. The updates are designed to help customers optimize their processes, improve agent performance, and easily stay informed.