“[They were] more like a friend we have known for a long time than just another business person.”
”Showed good humor”
“Genuinely personable staff”
“Made you feel like you were talking to a friend”
“I felt safe enough to have them in my home when I was not here.”
“Made me feel like the project was not just another job”
“Brought flowers to my wife when she found that she was feeling bad”
“Took a few extra minutes of their time to put in a couple of light bulbs burned out in the ceiling as I was unable to do it.”
“They seemed to go out of their way.”
“Every person on the team spoke with me.”
“All of the people treated me with kindness.”
“They made me feel comfortable.”
“They loved my dog as well and that is not always easy to do.”
“Well mannered”
“They were very polite.”
“Were gracious people”
“Did not pressure us”
“We had a pleasant balance between personal conversation and business conversation.”
“I never felt they had anything but our best interests at heart.”
“Made us feel like we were a priority”
“I never felt like I was steered to choose what would be best or easiest for them.”
“They listened to my thoughts, and if they respectfully disagreed they would explain why.”
“Cared about us in discussions and in how they set expectations and lived up to those expectations.”
“They showed genuine interest in what I had to say.”
“Showed concern for our schedule”
“Very considerate of our time and our space”
“Flexible with the installation date.”
“Allowed us time to make decisions we needed to make”
“Very giving of their time”
Trustworthy contractors need to be especially considerate during large window, door, and siding projects. They notice what needs to be done for the security and comfort of their clients and show more than just common courtesy. Doing so is a critical component to our Ultimate Client Experience of meeting and exceeding our clients’ expectations.
In our next article, we’ll share our clients’ responses that fell into the category of Cleanliness.